Supportand help.

How to reach us

Email hello@graciastudio.dev for anything that is not urgent. It reaches a person and is the easiest thing to track.

Call (07) 3521 8091 if you would rather talk. The line is answered by our AI receptionist, which takes the details and passes them on. Calls to that number are transcribed and summarised so nothing gets lost.

We reply to email within one business day, Monday to Friday. If something we built has stopped working and it is costing you money, say so in the subject line and we will treat it as urgent.

Something we built has stopped working

Tell us what you can and we will take it from there. The most useful details are:

• Which workflow or system it is, and what it normally does.
• What you expected to happen, and what happened instead.
• When you first noticed it, and whether it is happening every time.
• One real example we can trace, such as a job number, a quote reference or the time a call came in.
• Anything that changed recently, such as a new staff member, a software update or a changed password.

Screenshots help. Please do not send passwords or full payment details. If we need access to something, we will ask you to issue us a separate login you can revoke later.

Before you buy

If you are trying to work out whether the Business Assessment is right for you, book the free 15-minute assessment or just call and ask. Most questions about price, scope and what is included are answered on the frequently asked questions page.

Assessment bookings

After you pay for the Business Assessment you complete a short questionnaire and we contact you to book the 45-minute call. If you have paid and have not heard from us within one business day, email us and we will sort it out.

You can reschedule a call by giving us reasonable notice. If you need to cancel before the call has happened, email us and we will refund the fee in full.

Payments, receipts and refunds

Payments are processed by Stripe, which emails your receipt at the time of purchase. If you did not receive it, check the address you used at checkout and your spam folder, then email us with the approximate date and time and we will resend it.

For refunds and cancellations, see section 4 of our terms of service. Your rights under the Australian Consumer Law apply in addition to anything written there.

Never send us full card numbers. We do not need them and cannot use them.

Access, handover and leaving

Everything we build for you is yours: the accounts, the data, the code and the roadmap. If you want a copy of anything, or you want our access removed, email us and we will arrange it and confirm in writing when it is done. You do not need a reason.

Privacy requests

To ask what personal information we hold, to have it corrected, or to have it deleted where we are not required to keep it, email hello@graciastudio.dev. We respond within a reasonable time, normally within 30 days. Our privacy policy explains what we collect and why.

Reporting a security issue

If you believe you have found a security problem in this website or in something we built, email hello@graciastudio.dev with enough detail to reproduce it. Please give us a reasonable chance to fix it before making it public. We will confirm we have received your report and tell you what we are doing about it.

Contact

Gracia Studio
Queensland, Australia
hello@graciastudio.dev
(07) 3521 8091