Appsupport.
Neon Survivor help
For the quickest response, include your iPhone model, iOS version, app version, what you were doing, what you expected, and what happened. Screenshots are useful when they do not contain private information.
Purchase did not arrive
Confirm that the App Store purchase completed and relaunch the app with an internet connection. If coins are still missing, email us with the coin pack, approximate purchase date and time, and any non-sensitive Apple transaction reference. Do not send passwords or full payment details.
Refund request
Apple processes App Store payments and refund decisions. Visit reportaproblem.apple.com to request a refund.
Rewarded ad did not grant a revive
A reward is granted only after the ad provider confirms completion. Tell us the approximate time, country, connection type, and whether the ad finished, closed, froze, or failed to load.
Lost progress
Game progress is currently stored on the device. Deleting the app, erasing the device, or some restore scenarios may remove local progress. Tell us what changed and we will investigate available options.
Privacy and legal
Read the Privacy Policy or Terms of Use. Privacy-related requests can be sent to Gracia_studio@hotmail.com.
Contact
Gracia_studio@hotmail.com
Gracia Studio
Queensland, Australia