Termsof service.

1. About these terms

These terms cover your use of graciastudio.dev and the services Gracia Studio sells through it: the free assessment, the Business Assessment, and automation and custom software projects. “We”, “us” and “our” mean Gracia Studio, based in Queensland, Australia.

Where we give you a written proposal, quote or statement of work, that document and these terms apply together. If they conflict, the signed proposal wins.

2. Using this website

You may use the site for lawful purposes. Do not attempt to break, overload or gain unauthorised access to the site, its APIs or the systems behind it, and do not scrape or reuse our content commercially without permission. We may suspend access to protect the site or our clients.

3. The free assessment

The free assessment is a 15-minute call. We identify one bottleneck and suggest one change or tool that could address it, based only on what you tell us during the call. It is general information, not professional, financial or legal advice, and it is not a quote. Figures such as hours or dollars saved are estimates for discussion. You should not rely on it alone to make a business decision. We may decline or reschedule a booking.

4. The Business Assessment

The Business Assessment is $749 AUD, excluding GST, paid once through Stripe. It includes a 45-minute assessment call, a written roadmap listing the fixes we find and ranking them by value, effort and risk, and a 30-minute follow-up call to walk through it. We aim to deliver the roadmap within 48 hours of the assessment call; where we cannot, we will tell you and give you a new date. The number of opportunities we find depends on your business, and we will say so plainly if there are fewer than we would normally expect.

After payment you complete a questionnaire and we book the call. The roadmap is yours to keep, whether you build with us, with someone else, or not at all. The fee is not credited against later build work, and builds are scoped and quoted separately.

You can reschedule a call by giving us reasonable notice. If you cancel before the assessment call takes place, we will refund the fee in full. Once the call has happened and the roadmap has been delivered, the work has been performed. This does not limit your rights under the Australian Consumer Law, set out in section 12.

5. Automation and software projects

Project work is quoted, not sold off the shelf. Before any work starts you get the scope, the price and an indicative timeline in writing, and work begins once you accept it.

Timelines are estimates made in good faith and depend on how quickly we get access, information and decisions from you. If you ask for something outside the agreed scope, we will quote it as a change before doing it rather than letting the scope quietly grow.

Unless the proposal says otherwise, invoices are issued in stages, payable within seven days, and we may pause work on overdue accounts. Prices are in Australian dollars and exclude GST unless stated.

6. What we need from you

• Timely access to the systems, accounts and information the work depends on.
• Accurate information about how your business actually operates.
• A nominated person who can answer questions and approve decisions.
• Your own current backups of any system we are asked to work on.
• Review and sign-off of each piece of work before it goes live.

Delays caused by waiting on access, information or approvals may move the timeline and, where they cause significant extra work, the price.

7. Third-party services and subscriptions

Most builds rely on services such as your email and calendar provider, accounting software, a CRM, an automation platform or an AI provider. Those accounts are held in your name and billed to you directly, and their own terms and pricing apply. We are not responsible for a third party changing its pricing, its features, or its availability, but we will tell you what a change means for your system.

8. How AI is used in what we build

AI systems produce likely answers, not guaranteed ones. Before anything goes live we agree in writing what the system may decide on its own and what must go to a person, and we test it on real scenarios from your business.

Even so, an AI system can make mistakes, and you remain responsible for the decisions and communications your business sends out. Where a workflow touches money, legal obligations, safety or a commitment to a customer, we will recommend a human approval step, and we are not liable for loss caused by removing an approval step we recommended.

9. Who owns what

Once you have paid in full for a piece of work, you own the deliverables built specifically for you: the automations, the code written for your project, the configuration, your data and your accounts. Nothing is locked to us, and you can take it to anyone else at any time.

We keep ownership of our own pre-existing tools, libraries, templates and know-how, including anything generic we reuse across clients, and we grant you an ongoing licence to use those components as part of your system. We may describe the general nature of work we have done for you as an example, without naming you or revealing confidential detail, unless you ask us not to.

10. Confidentiality

Each of us will keep the other’s confidential information in confidence, use it only for the project, and not disclose it without permission except where the law requires. This continues after the engagement ends. How we handle personal information is set out in our privacy policy.

11. Support after launch

Each project includes a period of support for faults in what we built, stated in the proposal. Ongoing support, monitoring and changes beyond that are quoted separately, usually monthly. Faults caused by a third-party service changing, by someone else editing the system, or by a change in how your business operates are treated as new work.

12. Consumer guarantees and warranties

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where those guarantees apply you are entitled to a remedy for a major failure, and to compensation for reasonably foreseeable loss or damage. Nothing in these terms excludes, restricts or modifies those rights.

Beyond those guarantees, and to the extent permitted by law, our services are provided as is. We do not warrant that any system will be uninterrupted, error free, or that it will produce a particular commercial result.

13. Liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for loss of profit, revenue, data or business opportunity. Where our liability can be limited but not excluded, it is limited, at our option, to re-supplying the affected service or paying the cost of having it re-supplied, and in any case to the total fees you have paid us for the work the claim relates to.

Nothing in this section limits liability that cannot lawfully be limited, including under the Australian Consumer Law or for fraud.

14. Ending an engagement

Either of us may end a project by giving written notice. If you end it partway through, you pay for work completed and any commitments we have already made on your behalf. If we end it, we will hand over what has been completed and paid for, and refund anything paid for work not yet done. We may suspend or end work immediately for non-payment or for use of our work that is unlawful.

15. Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction, without limiting consumer protections that apply where you live. If a dispute arises, tell us first and we will genuinely try to resolve it before either of us takes it further.

16. Changes

We may update these terms when our services or the law change. The effective date at the top shows the current version. Changes apply to new engagements, and to existing ones only after we have told you.

17. Contact

Gracia Studio
Queensland, Australia
hello@graciastudio.dev
(07) 3521 8091