Gracia StudioAI & AUTOMATION
Free assessment 15 min

Termsof service.

Effective 6 October 2026
Gracia Studio
Queensland, Australia

1. About these terms

These terms cover graciastudio.dev and Gracia Studio’s free and paid assessments, workflow automation, custom software, website design and development, AI & Automation Coaching, and agreed setup, training and support. “We”, “us” and “our” mean Gracia Studio, based in Brisbane, Queensland, Australia.

Website-use terms apply when you use the site. Service terms form part of an engagement when you book a service or accept a proposal that identifies them. You must be authorised to make the booking or accept work on behalf of your business. Browsing the site or talking to an assistant does not order paid work.

A written proposal, quote or statement of work sets out the particular scope, deliverables, fees and schedule. It applies together with these terms. An expressly agreed project term takes priority if there is a conflict, but neither document limits rights that cannot lawfully be excluded. Keep a copy of the version agreed for your engagement.

“Business day” means Monday to Friday, excluding public holidays in Brisbane. Our support hours are 9am–5pm AEST; check the time zone displayed for your appointment.

2. Using the website and assistants

Use the site lawfully. Do not attempt unauthorised access, disrupt or overload the site or its APIs, upload harmful material, or use it to infringe another person’s rights. Our website content and branding may not be republished or reused commercially without permission, except where the law or an identified licence allows it.

We may restrict access where reasonably needed to protect the site, users or client systems, and restore it when the issue is resolved where practical. External links and third-party tools have their own terms.

Our AI chat and website voice assistant provide general service information. Their replies may be inaccurate and are not binding quotes or acceptance of a project. Confirm scope, price and commitments with a person. Do not submit passwords, full card details or confidential client records through public chat or voice. Personal information is handled as described in our privacy policy.

3. The free assessment

The free assessment is a 15-minute call by phone or Zoom, with no payment, card or obligation to buy. Based on what you tell us, we identify a bottleneck and suggest a tool or change that could help. We send a short written summary within one business day. Implementation, setup and ongoing help are quoted separately.

Recommendations and estimates of time or money saved are for discussion, not a guaranteed result or professional financial, legal or other regulated advice. Consider your circumstances and confirm anything important before acting.

Use the confirmation link or contact us to change or cancel a booking. If we need to reschedule or cannot help with your request, we will let you know.

5. Projects, coaching and payments

Automation, software, website work, coaching, training and ongoing support are quoted before work begins. Your written agreement sets out what is included, what is excluded, the deliverables or sessions, responsibilities, price, payment stages and indicative schedule. Coaching covers the guidance and sessions agreed; implementation and additional work are included only where stated.

There is no standard monthly coaching package or minimum term created by this page. Any recurring service must have its fee, billing cycle, included work, duration and cancellation arrangements agreed before it starts.

Project timelines are estimates that depend on agreed access, information and decisions. We will tell you about material delays and their likely effect. Changes to scope, fees or deadlines require written agreement before the additional work is done. Waiting on approvals does not authorise an automatic price increase.

Unless your proposal states otherwise, project invoices are issued in stages and are payable within seven days. Prices are in Australian dollars and exclude GST unless stated; the quote and invoice show any GST that applies. Third-party and usage charges are identified separately. We do not introduce an undisclosed renewal, late fee or additional charge through these terms.

If you dispute an invoice, contact us promptly with the reason. We will discuss it with you; any undisputed amount remains due. For overdue amounts, we will give notice and a reasonable opportunity to resolve the issue before pausing affected work, except where an immediate pause is required for unlawful use or security. Pause and termination arrangements are in section 14.

6. Access, information and approvals

  • Provide accurate information and timely access to systems needed for the agreed work.
  • Nominate someone authorised to answer questions and approve decisions.
  • Confirm you have permission to share data, content and accounts, including information about staff or customers.
  • Use separate accounts or revocable credentials and share them through an agreed secure method.
  • Keep suitable backups, and agree any backup or recovery work you need us to provide.
  • Review deliverables and test results, tell us about issues, and approve launch before changes go live.

Your backup and review responsibilities do not remove our obligation to perform the work with appropriate care and skill. Silence is not automatic approval. We agree any material extra work caused by delayed access or changed requirements before charging for it.

7. Third-party services and subscriptions

Projects may depend on an email or calendar provider, CRM, accounting platform, hosting service, automation tool or AI provider. Client subscriptions and accounts are held in your name and billed directly to you unless your proposal states otherwise. Their licence terms, limits, fees and usage charges apply, and we will identify expected requirements before you commit.

Third parties can change availability, features or prices. We cannot control their services, but remain responsible for the parts of our own work and advice that we have agreed to provide. We will explain a change affecting your system when we become aware of it and agree any new work or cost before proceeding. There is no promise of uninterrupted third-party service.

8. AI in client workflows

AI outputs can be wrong or incomplete. Before launch, we agree the system’s intended use, what it may do automatically, what needs human review, and test scenarios and approval criteria. AI output is not a substitute for qualified professional advice where that is needed.

For workflows involving money, safety, legal obligations or commitments to customers, we recommend appropriate human approval and limits. Tell us before removing a safeguard or changing the intended use. Your business must review the decisions and communications it authorises, and use information it is entitled to process. Responsibility for an incident depends on what caused it; this clause does not excuse faulty work or remove consumer rights.

Any external AI provider and intended use of confidential or personal data are agreed as part of the solution. The privacy policy explains our handling of personal information.

9. Ownership and handover

Your data, content and accounts remain yours. Once you have paid in full for the relevant work, you own the deliverables we create specifically for you, including the bespoke code, automations, configuration and documentation, to the extent we own and can transfer those rights. The assessment roadmap is yours to keep.

We retain our pre-existing tools, reusable libraries, templates and know-how. We grant you an ongoing, non-exclusive licence to use those components as part of your delivered system, including having another provider maintain that system. Third-party and open-source components remain subject to their own licences; we cannot transfer ownership of them.

We will agree handover of the paid deliverables, documentation and account access needed to operate the solution, and removal of our access. Additional migration or new-provider training outside the agreed handover is quoted before it is done. Your information is not transferred to another provider without your instruction.

We may discuss the general nature of a project without identifying you or revealing confidential information, unless you ask us not to. We need your permission before using your name, logo or an identifiable case study publicly.

10. Confidentiality and privacy

Each of us must keep the other’s confidential information secure, use it for the agreed engagement, and share it only with people or providers who need it for that work and are subject to appropriate confidentiality obligations, or where disclosure is required by law. This continues after the engagement ends.

Information already lawfully public, independently developed, or lawfully obtained without a confidentiality restriction is not confidential for this purpose. Where practical, we will tell you about a legally required disclosure unless prohibited from doing so.

Personal information is handled under our privacy policy and any agreed project-specific data requirements. Please tell us about sensitive data, access restrictions or security requirements before providing it.

11. Support after launch

Your project proposal states the included support period and scope for faults in what we built, along with any agreed response arrangements. It does not automatically include ongoing monitoring, new features, unlimited changes or 24-hour cover. Any written warranty must also set out its duration, supplier contact and address details, claim process, remedies and treatment of claim expenses, and include the required consumer-guarantee information.

To report a fault, email hello@graciastudio.dev with the project, what happened and steps or screenshots that help us reproduce it. We will assess the cause and explain the next steps. Do not send passwords or unnecessary personal data. See our support page for reporting guidance and current hours.

Ongoing support, monitoring and scope changes are quoted separately. A third-party change, someone else’s edit or a change in your operations may require new work, depending on the cause and agreement. We will agree the scope and cost before proceeding. Included support and any warranty are additional to your rights under law; those rights can continue beyond a support period.

12. Consumer guarantees and warranties

Where the Australian Consumer Law applies, services must be provided with due care and skill, be fit for a purpose made known and reasonably relied on, and be delivered within a reasonable time if none is agreed. Nothing in these terms, a proposal, an approval or a support period excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Source of the service-guarantee statement: ACCC © Commonwealth of Australia. More information is available in the ACCC’s consumer-rights guidance.

Contact us to discuss a service that has not been delivered as agreed. We can assess the issue without requiring you to waive your rights. We do not guarantee a particular saving, revenue increase or uninterrupted operation beyond the specific commitments agreed and applicable legal guarantees.

13. Responsibility and liability

We are responsible for our own work and obligations. We are not responsible for loss caused solely by events outside our reasonable control, unauthorised changes by others or use outside the agreed purpose, to the extent permitted by law. This does not exclude responsibility for our contribution to a problem.

For claims where a limitation is lawful, fair and reasonable, our aggregate liability for the affected engagement is limited to the fees paid for the work the claim relates to. This limitation does not apply to rights or compensation that cannot lawfully be limited, fraud, wilful misconduct or our breach of confidentiality. It does not restrict the remedies in section 12. There is no blanket exclusion of reasonably foreseeable loss covered by consumer guarantees.

If an event outside either party’s reasonable control delays work, the affected party must tell the other, take reasonable steps to reduce the impact and discuss a revised plan. If the service cannot be delivered, we will discuss ending the affected work and refunding unearned payments, subject to applicable rights.

14. Ending an engagement

Either party may end a project by written notice, subject to any agreed notice period. For a breach that can be fixed, give the other party a reasonable opportunity to fix it before ending the engagement. An immediate pause may be needed for unlawful activity or a serious security risk.

If you end a project partway through, you pay for work reasonably completed and non-cancellable commitments expressly authorised by you before termination. We will explain the amounts and refund payments for work not performed after accounting for those amounts. We do not charge for the full remaining project simply because you cancel.

If we end an engagement, we will hand over completed and paid-for work, account for any payments and refund unearned amounts. We will take reasonable steps to avoid leaving you without necessary access or information. Confidentiality, existing licences, accrued payment obligations and rights that are intended to continue survive termination.

For an assessment, the specific booking rules in section 4 apply. Recurring coaching or support follows its agreed cancellation terms, subject to your legal rights. Nothing here limits a right to cancel or obtain a remedy under the Australian Consumer Law.

15. Complaints, disputes and governing law

Email hello@graciastudio.dev with the booking or project, what happened and the outcome you want. We will review it and discuss a practical resolution. Our support page explains how to report a complaint.

If we cannot resolve a matter, either party may propose mediation or seek help from an appropriate consumer-protection agency or tribunal. Contacting us first does not prevent urgent court action or exercising a statutory right. The ACCC explains where to seek consumer help; it does not resolve individual disputes.

Queensland, Australia law governs these terms. Courts and tribunals with lawful jurisdiction may hear disputes, without excluding protections or forums available under the law where you live.

16. Changes to terms and agreements

The effective date identifies this version. Updated terms apply to new bookings or engagements when provided before you commit. An existing engagement remains on its agreed terms unless both parties agree a change in writing or a change is required by law. Posting an update or giving notice alone does not change an existing contract.

If a term is found invalid or unenforceable, the remaining terms continue so far as they can lawfully operate. A delay in enforcing a right does not by itself waive it. Nothing in this section preserves an unfair term that the law makes void.

17. Contact

Gracia Studio
Brisbane, Queensland, Australia
hello@graciastudio.dev
0466 449 608
Monday to Friday, 9am–5pm AEST

For booking or service help, visit Support. For personal-information requests, see our privacy policy.